1. Press down on the break pedal 5 times.
2. On the 5 time, hold down the break pedal and start the car.
3. Let the car run for 5 seconds, while still holding down the break pedal, and then turn it off.
4. Again while still holding down the break pedal, give the key a one quarter turn in the ignition.
5. Still holding down the break pedal, move the gear shift so that it is between Neutral and Drive.
6. Finally, with your foot holding down the break pedal, start the car. Hopefully, you can now shift your into whatever gear you need and drive it to the nearest VW service center to get it fixed.

VW Stuck in Park © Mark McKibben, Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States.

It is now after 4:00 PM CST (-06:00 GMT) and have I heard one peep out of them? Nope. Feeling more than a little indignant at this turn of events, I tried calling them. I got a hold of a receptionist who asked me a couple of questions; presumably to route my call to the correct portion of their service dept. Then I was put on hold…

For all of 60 seconds. *Grrrr* After which I got transferred to some nameless persons voicemail. *Grrrr^2*

I was polite and left a message simply asking them to call me back with an update. I even went so far as to give them both my work and home numbers again. And to tell them when I would be leaving work, so they would have a better chance of catching me. Not that I have seen any sign that they’ve tried calling, but I am still trying to be nice and give them the benefit of the doubt. Now, I’m waiting again for them to call me back.

Update: About 10 minutes after I called the dealership, they called me back to say the car was fixed. All the repairs fell under the warranty, so I didn’t have to pay a dime. For those curious as to what was wrong:

• The brake light switch (what they call the sensor for the ASL) was bad.
• Additionally when they checked the car with their diagnostic software; it reported there was a problem with one of the engine coolant temperature sensors. So they replaced that as well (again this was under warranty).

Am I pleased with the customer service I received? Not especially but now that we have the car back (and particularly since they didn’t charge us for any of the parts/labor); I’m not quite as upset about it as I had been. Would I buy another VW from this dealer? It’s a bit too early to say. Their sales and finance departments are great, but the so-so treatment from the service department makes me feel hesistant to say yes.

Trying to lose my business? (Part 2) © Mark McKibben, Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States.

Yesterday, I went home for my lunch hour. When my time was up, I went down to the car to get back to work. The car unlocked and started up without any problems. What was a problem is the ASL light turned on and stayed on. Normally, this light turns off once you press down on the brake pedal. It’s there to prevent you from shifting into gear without having the brake pressed to avoid accidents. Except now, my foot was on the brake and I was still stuck in park. I fiddled around with it for a bit, but couldn’t get aything to happen¹. I rushed back inside, called by boss and worked the rest of the from home via the corporate VPN.

After work, I called the dealership but found out the service department closed an hour before I called. I talked to the salesman who sold us the car and he suggested calling the VW roadside assistance 800# to have them tow the car out. I called them up, waiting on hold for several minutes and then got to talk to *mumble, mumble #1*. He had me go out ot my car and try several things to get the car out of park. I was just nearing the end of his instructions when the battery in my phone died. *grumpf*

I tromped back up into the apartment and called back on a wired phone. Again I had to wait several minutes and then I got to talk to *mumble, mumble #2*. I explained what was wrong and what I’d done so far. He gave me the complete instructions and I wrote them down. Then I set down my phone and ran outside to try them. Success! I could now get my car out of park! Before I ran back inside to relate my success, I turned off the car and tried starting/shifting normally. No luck, that was still screwy. I went back inside, picked up the phone and… And nothing, all I got was dead air. *double grumf*

I called the roadside assistance a third time and once again had to wait several minutes for the privilege of talking to *unidentified pissy man*. This guy never gave me his name. I told him everything that I’d been through and the resuylts of their procedure for getting the car out of park. I asked if I was supposed to be ok now, or if I still needed to get it to the dealership? He grumpily answered that “of course I needed to get it to the dealership.” All this around, though not entirely their fault, was not exactly making my evening any better.

Today, I called the dealership and their receptionist was waaaaaaay to gorram happy for 7:45 AM. Fortunately, she quickly transfered me to their service department. And they answered the phone with a “Good Afternoon”. While time is relative and there was a period in my youth where I always used “Good Morning” as a greeting that was high school for crying out loud. Still, she could have just been tired by the early hour of the day, so I didn’t go off on her. I explained my problem and that the roadside assistance people had given me a procedure to get the car out of park. She said since I could technically drive it; their first opening to have somebody look at the car is next Monday. I made the appointment, but it left me feeling very disappointed. I think if this is the average level of customer service I get from them then when we replace our other car, it’s not going to be another Volkswagen. As much as I like driving the car and as good as their sales department is; if the rest of their team is lacking in customer service then it’s not worth it.

Or I could just be grumpy from having to handle all this so flippin’ early in the morning.

¹ Actually, that’s not entirely accurate. All I did appeared to make things worse. After my fiddling with it, the EPC light came on. Though after following the instructions from roadside assistance that light went back out.

Trying to lose my business? © Mark McKibben, Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States.

2005. May. 7th. Ariesna and I were joined in wedded bliss. Unfortunately with her just finishing her degree and paying for a wedding money was tight so we didn’t have the cash to go some place exotic and we couldn’t really afford to spend more than a night away. So I picked a B&B just a few hours drive away. A helpful friend had recommended it as the most romantic B&B in the area. After the ceremony & reception, we drove out and enjoyed our one night there.

2006. Ariesna and I went back to the same B&B for an entire weekend. We ate out at a couple of nice restaurants, did a little shopping and hit up an art museum while we were there. It was a grand time, but by the end of it we were both tired. We got home, chilled for a while and eventually went to bed. Blissful slumber was interrupted at 4:30 AM by me waking up feeling like I was choking and/or drowning. I ran into the bathroom and spent the next 15 minutes or so kneeling in front of the porcelain throne. After getting myself cleaned up, I tried going back to bed but woke up a while later with the same problem. Again, I eventually got cleaned up and tried going back to bed. Later, I got the intense fun of making a trip to the doctor on what was supposed to be the last day of my vacation. I got weighed¹, poked, prodded and a q-tip was shoved down my throat². The doctor confirmed I had the flu combined with a sinus infection. However he was worried that I was severely dehydrated and wanted to put me on an IV to get some fluids in me. Alas after much poking (in both arms), they realized I was too dehydrated for the needle to go in properly. Eventually, they gave up on the IV and let Ariesna take me home. Though they did tell her to keep pushing fluids down me and recommended she get me to drink 2 liters of gatorade that day and keep pushing the fluids at me the next. She did so, continually waking me up from some of the best sleep I’ve ever had to drink, drink drink. And I don’t even like gatorade! *sigh* I mean the fruit punch version isn’t too bad but the rest.… yeck.

Anyhoo, I ended up spending the entire week home sick and now the night before I finally go back to the office I am feeling much better. I’m just not at 100% yet. My sinuses throb (and continually drain down my throat) and on top of that I’ve got an evening cough³ which feels like it’s going to rip my throat in half. But I’m still taking the anti-biotics the doctor prescribed and I’m hoping when the pills are gone so will be the last of my health problems.

Oh yeah, if you’re wondering about the title on this post that’s pretty much all the food I’ve eaten in the last week. It’s been thrilling. :(

¹ No, I’m not repeating what that lying hunk of metal claimed was my weight.
² Apparently, that’s part of the test for strep throat. Only nobody warned me in advance. Incidentally, the test came back negative but it has a 15% chance of failure.
³ It only happens after 5. No idea on why that is, but there you have it.

Banana, Crackers and Gatorade… Oh my! © Mark McKibben, Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States.

Wednesday afternoon, a co-worker and myself had to drive 4 hours to my current employer’s home office. Instead of heading straight to the hotel, we stopped along the way to get dinner. We ended up hitting the hotel around 8 PM. When we checked in there was a message asking us to call our supervisor. Neither one of us liked the sound of that. We tried calling her back but got her answering machine. We left a message and I went to my own room. I had been laying down for just about an hour and was thinking of hitting up the hotel’s hottub when the room phone rang. I picked it up and it was my supervisor. She was calling to tell me the company had decided to close our office once the lease runs out. Apparently, there’s going to be some sort of transition plan if you want to move out by the home office and continue working for the company. But as I told a co-worker, I’d rather slit my wrists then move to keep working for this company. So I’ve got somewhere between 4 — 8 months to find a different job¹. Needless to say, I didn’t get a lot of sleep that night and I wasn’t feeling motivated for teaching the next day.

Thursday, I went into the office. I chatted with a few people and they were all sympathetic (and wanting to know what we were going to do). Then I checked on the classroom and it wasn’t setup correctly, so I got to do some last minute running around to get it fixed. Then I taught, trying not to put them to sleep. The two big problems with the class were that it had to be put together at the last minute and I had 3 different groups of people attending the class. Each group having a different, non-overlapping skill set; making it impossible not to be too basic for one part of the class while being totally over the head of a different part. *sigh* Still some people seemed to get something out of the class and nobody actually snored through it.

Thursday night, we drove home.

Friday, I went into my soonish-to-be-closed office and while it was a dark humor going around; most people seemed happier than I’ve seen them for some time. Maybe good things will come of this moronic decision. Who knows? I just know that I’m going to be much more motivated to find a different job (I’d been half-heartedly looking already) and the company’s customers who pay support fees are going to get seriously pissed off².

So if any of my readers are in the Eastern Iowa area and are hiring, maybe you could let me know?

¹ We’ve got some kind of extension on the lease so it’s anybody’s guess when exactly our office will be closed, but we do know it will happen sometime between September and December.
² From what I understand the majority of the company’s best help desk personnel are in my office. So the customers will have to wait longer to get somebody to talk to them about their issue(s) and then wait even longer for that person to fix their issue(s).

Employment Woes © Mark McKibben, Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States.

I was still mighty tired the next day. Every time I had turned over in my sleep; I was half awakened by pain in my back. But awake eventually I was and into the shower I went. I’d just finished my shower and was drying off when another spasm ripped through my back. This one was much worse and nearly sent me to my knees. Ariesna came back and helped me. Then she called the doctor’s office and made an appointment to get me checked out. I spent the rest of the day lying down on a heating pad.

Monday, the doctor checked me out. He prescribed some pain killers and a muscle relaxant. He also set up an appointment for me to visit a physical therapist. That appointment was earlier today. The therapist was a really nice lady. She had me describe my problem. She then had me go through a series of stretches and movements to help her figure out exactly what is wrong. She told me she believes one of the discs in my spine (in the border area between the lumbar and thoracic) has a small tear.

She immediately moved to reassure me this is not something that will require surgery. I don’t think I was looking at her nervously, so I’m not entirely sure why she leaped to get that bit of information out. Though if I were to guess, I would say most of her patients are considerably older than I am and they do not like even the hint of possible surgery.

Anyway, she instructed me in doing a couple of light exercises designed to ease the tension in my back and which should improved the blood flow along the damaged area. She said these exercises should be enough for my back to heal itself correctly. Provided I keep in mind for my back to heal properly, I have to be extra cautious about it for a couple of months. She recommended I think about the damage like it was a broken bone. Even if I am feeling 100% in a few days or a week, I’m still to take it easy on my back.

Whee, such fun. Ah well, at least I haven’t promised to help anybody moving anytime soon. :p

Yeeouch © Mark McKibben, Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States.

Update: Actually, it appears a different plugin is the source of the sidebar being shoved down. This other plugin adds in it’s own CSS; so I’ll be looking at that to try fixing the issue. Life is never easy.

Problems (Part 2) © Mark McKibben, Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States.

• Seattle P.D. brushes off Jack Thompson
• Honest Game Titles

Not from Pukka:

• How to speed up Open Office
• Ergonomics and Computers
• Wireless Network Security
• Camera Hacker

Sorry this is late, with the site problems I was having I forgot to publish it!

Pukka’s Links of the Week © Mark McKibben, Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States.

Update: The problem appears to be related to the plugin I’ve been using to display books and whatnot down the side of the site. I’m still investigating why this started happening and will restore the site to normal once I’ve got it fixed.

Problems © Mark McKibben, Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States.

Threads of Malice
My rating: 4 out of 5.

I read Threads of Malice last week¹ and wowsers! If you’ve read Ghosts in the Snow then you need to be warned before reading Threads that Ghosts is a much lighter book than Threads. The villian in Threads is far more evil than the one in Ghosts and this gives the book a much darker tone. Still with that being said, Threads is a great read.

This time around Mrs. Jones takes us out of the castle and up into The Reach. Young boys have been disappearing throughout the region for the past couple of years. When Dubric arrives in the area; he’s greeted by dozens of ghosts all at once. It’s quite the unexpected & draining experience for him. Additionally, we get to see Dien’s family and Lars learns what real family life is like.

I don’t really know what else about the story I could tell you without giving away either the mystery or the good non-mystery bits. This is a problem that I’m not the only one has. I say this because at ICON this past weekend, I attended a panel where Mrs. Jones read some passages from Threads; as well as a few pages from her third Dubric book². One of the passages she read from Threads was included one of my favorite scenes in the book, though it turns out we visualized it somewhat differently. The scene takes place as Lars along with 2 of Dien’s daugthers are walking into town to buy some supplies³.

He hurried after them, their names hovering in his throat, but he halted after a few steps. Aly climbed onto the head of a massive stone rabbit, then slid down its back, laughing all the while. Jess leaned against it, her hand on its nose, regarding him with mirthful eyes.
“Lars, Hargrove, I’d like to introduce you to your geandfather’s rabbit.” She bowed with a flourish and grinned at him.

That’s just a fragment of the scene, but it’s the important part to me. When I first read this scene, my mind drew up a picture of a rabbit sitting up on its hindlegs wearing a waistcoat (like something you’d expect from Alice in Wonderland). The rabbit was made of a “mostly” white marble, with bits of grey scattered about here & there. The weather had caused a small crack to form near the top of the rabbit’s head, just above the left eye. Some moss had begun to grow in that crack, looking something like a scar and giving the rabbit a certain roguish appeal. From speaking to Mrs. Jones at ICON, I found out she had imagined the stone rabbit looking like a rabbit you’d see in nature. Ok, so maybe it’s not all that important but I found the scene very endearing.

I’m feeling a bit out of it; so I’m going to wrap this review up. The book was excellent but didn’t quite grip me like Ghosts had. On the other hand, the intense evil and darkness in this book was somewhat balanced out with Lars getting his first real taste of what family life is like. It’s a highly enjoyable read and I wouldn’t hesitate to recommend it to any adult readers⁴. Mrs Jones, good job and I look forward to the next book!

¹ Since then I’ve read through Equal Rites, Wyrd Sisters and Witches Abroad. I just didn’t feel like writing up reviews for those books.
² Currently, the third book is titled “Valley of the Soul”.
³ Taken from pages 144–145 of Threads of Malice.
⁴ Given the forms that the evil takes in this book; I would not recommend this for younger readers.

Review: Threads of Malice © Mark McKibben, Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States.