Do Not Buy!

RF3 ENVi Natural Wood Stereo Earbud Cell Phone Headset | Amazon.comA while back I wrote about this headset I’d won in a contest over at iLounge and sponsored by Mobile Line Communications. For the first couple of weeks, I was pretty happy with the headset. Then it developed a short or something that caused the left ear-piece to only work randomly. Annoying. Very annoying.

So I looked up the manufacturer’s website which to all intents & purposes is a fancy coming soon page. They did include an email address inside an image on the site1)support@mackarl.com, so I sent them a note asking about my problem with the left ear-piece. I got no response, not even a simple automated note saying they got my message. Annoying. Very annoying.

Then I tried Mobile Line to see if they could help me, but their site wants you to register to do almost anything there and seems to be geared towards getting you signed up as a peddler of their crap. After a bit of poking around, I found an email address on the site and thought I’d writing them2)salesorders@mobileline.com. Sure the email address was for their sales department, but I figured at the very least I’d get a response saying they would forward the request off to their support department. But I figured wrong.

Now over a month later, neither the manufacturer or Mobile Line has bothered to respond to my emails and now to add insult to injury the right ear-piece started flaking out (while the left now only rarely & randomly works). So I’m forced to change my rating on this headset from “yeah, cool!” to “junky crap” and recommend that nobody ever buy them.

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