Tag: email

While cleaning out the spam folder on one of my email accounts, I ran across a piece of spam with this particularly amusing subject line:

Be confident with Soft Viagra

Soft Viagra? Does that defeat the whole point of taking Viagra? 😀

Perhaps I am old-fashioned but I feel when you say you are going to do something, then you should do it. Case in point, this morning I dropped the car off at the dealership to get that shifting problem fixed. I dropped it off at approximately 7:45 AM CST (-06:00 GMT). My appointment to have them look at my car was for 9:30 AM CST (-06:00 GMT). When I dropped the car off, they told me they would call me back when the car was done or if it would require parts/maintenance not covered by the warranty.

It is now after 4:00 PM CST (-06:00 GMT) and have I heard one peep out of them? Nope. Feeling more than a little indignant at this turn of events, I tried calling them. I got a hold of a receptionist who asked me a couple of questions; presumably to route my call to the correct portion of their service dept. Then I was put on hold…

For all of 60 seconds. *Grrrr* After which I got transferred to some nameless persons voicemail. *Grrrr^2*

I was polite and left a message simply asking them to call me back with an update. I even went so far as to give them both my work and home numbers again. And to tell them when I would be leaving work, so they would have a better chance of catching me. Not that I have seen any sign that they’ve tried calling, but I am still trying to be nice and give them the benefit of the doubt. Now, I’m waiting again for them to call me back.

Update: About 10 minutes after I called the dealership, they called me back to say the car was fixed. All the repairs fell under the warranty, so I didn’t have to pay a dime. For those curious as to what was wrong:

  • The brake light switch (what they call the sensor for the ASL) was bad.
  • Additionally when they checked the car with their diagnostic software; it reported there was a problem with one of the engine coolant temperature sensors. So they replaced that as well (again this was under warranty).

Am I pleased with the customer service I received? Not especially but now that we have the car back (and particularly since they didn’t charge us for any of the parts/labor); I’m not quite as upset about it as I had been. Would I buy another VW from this dealer? It’s a bit too early to say. Their sales and finance departments are great, but the so-so treatment from the service department makes me feel hesistant to say yes.

Today, I have to travel to my company’s home office to teach a class. The day before I’m supposed to drive over I find I’ve got a voice mail. As I do 99.9999% of my job either via emails, IMs or F2F, this in itself was extremely odd. Then I listened to the message and found out it was a sales manager from dealership where we bought the new car.

It turns out that they want to borrow the car for a bit to have to their insurance people look it over (since it was on the lot at the time of the tornados hitting Iowa City). I thought this more than a little odd. As I was busy getting ready for my trip to the home office, I kind of blew off the message. Then this morning, I got another call from the dealership asking for the car again. I called the guy back and explained that I’m driving out of town today. He said it should really only take about 20 minutes and they’d give the car a wash while they had it. He also said they’d bring a loaner by for me, just in case.

I agreed to let him do it and then immediately got a tad nervous about it. I checked their website and found him on it. A little bit later our receptionist called and said a guy from the dealership was here. I went up to the front desk and the only person around was a scrawny looking kid. But he was wearing a sweatshirt with the dealership’s name & logo on it. Then he held out a key to him and we walked to the parking lot. The key was to a 2005 Volkswagen Passat. The stationwagon version. With a dealer’s plate in the back window, a sales sticker on the same. I felt a lot better about giving him my key and took him to my car. He drove off, and I hopped into the Passat for a quick peek.

Oh my God! The wagon is fully loaded with all the goodies Volkswagen has to offer. Now I feel slightly cheated in that I won’t get to drive this puppy for my trip. Don’t get me wrong, I love our new car and our new car does have more gadgets in it than any car I’ve ever owned. But still, that Passat sitting outside if so dang plush and luxurious. I could definitely enjoy driving that card. 😀 Oh well, at least I’m getting a free car wash. Though, now that I think about it; I’m wondering if I should have asked them to top off the gas tank. With gas at $2.84/gallon, that would have been a nice bit of savings for me. *shrug* That’s probably being a little greedy and they’ve been good to me already.

I finished my evening in front of ye olde boob tube1 at 10 and was thinking about heading to bed early. I decided just before doing so I’d go read some email, maybe run CastPodder and grab some stuff to listen to at work. That was nearly two hours ago and I’m still not continuing on my way to bed. *sigh* I really should learn my lesson and stop thinking I can hit up the crack pipe use my computer for a just a few minutes. On the bright side, my last run of APT-GET updated amaroK which fixed an annoying crash I’d been experiencing for the last week or so. Also, I setup amaroK up to use the MySQL backend and it’s massively faster than using SQLite. The only downside is that somewhere along the way of my manual attempts to fix the crash, updating to the latest/greatest and switching the MySQL backend; amaroK “forgot” which songs I’ve already listened to. This brings my playlist of “new” music to just under 3,000 tracks2.

1 T.V. for you little whipper-snappers.
2 This playlist excludes podcasts, audiobooks and the like but does include music that is podsafe or ripped from CDs that I own.

So last night, the wife was asleep. The cat was on the couch. I was sitting at the computer going through my email, reading a few news websites. Since the wife had left the bedroom door open, I closed the door into the computer room to keep the lights from bothering her.

Then about 10:00, 10:30 at night when I noticed a pounding sound. I was a bit puzzled because it sounded like somebody was at our door. I peeked out the window, but didn’t see any of our friends cars. So I headed up to the door and I could hear voices like the people were talking to one of the neighbors. I looked through the peephole, but couldn’t make out what was going on. Then they knocked again. I opened the door and found two cops on my doorstep.

They said one of the downstairs tenants had called in a complaint that we were making too much noise. They said they’d been told the noise sounded like somebody was stomping or bowling down the hallway. I told them I didn’t know what the noise was because we weren’t doing anything. I also mentioned that sound bounces around in the building quite a bit1.

They replied they’d been out there knocking for a while and hadn’t heard anything, but when they get a compaint they are required to check it out.

1 I recounted the story of the time when we thought the people above us were playing their music too loud, but it turned out the music was actually coming from one of the downstairs apartments.