Tag Archives: VW

VW Stuck in Park

I see from my server logs; I am starting to get hits on people searching for help with the same VW stuck in park problem I had. In hopes that this helps others out, I’m posting the steps I got from VW’s roadside assistance below. These instructions worked on my 2002 VW Golf GLS with an automatic transmission, but may or may not work on any other vehicle. And I make no claim that they are safe to use on any vehicle. So if you follow these instructions, you do so at your own risk!

  1. Press down on the break pedal 5 times.
  2. On the 5 time, hold down the break pedal and start the car.
  3. Let the car run for 5 seconds, while still holding down the break pedal, and then turn it off.
  4. Again while still holding down the break pedal, give the key a one quarter turn in the ignition.
  5. Still holding down the break pedal, move the gear shift so that it is between Neutral and Drive.
  6. Finally, with your foot holding down the break pedal, start the car. Hopefully, you can now shift your into whatever gear you need and drive it to the nearest VW service center to get it fixed.

Trying to lose my business? (Part 2)

Perhaps I am old-fashioned but I feel when you say you are going to do something, then you should do it. Case in point, this morning I dropped the car off at the dealership to get that shifting problem fixed. I dropped it off at approximately 7:45 AM CST (-06:00 GMT). My appointment to have them look at my car was for 9:30 AM CST (-06:00 GMT). When I dropped the car off, they told me they would call me back when the car was done or if it would require parts/maintenance not covered by the warranty.

It is now after 4:00 PM CST (-06:00 GMT) and have I heard one peep out of them? Nope. Feeling more than a little indignant at this turn of events, I tried calling them. I got a hold of a receptionist who asked me a couple of questions; presumably to route my call to the correct portion of their service dept. Then I was put on hold…

For all of 60 seconds. *Grrrr* After which I got transferred to some nameless persons voicemail. *Grrrr^2*

I was polite and left a message simply asking them to call me back with an update. I even went so far as to give them both my work and home numbers again. And to tell them when I would be leaving work, so they would have a better chance of catching me. Not that I have seen any sign that they’ve tried calling, but I am still trying to be nice and give them the benefit of the doubt. Now, I’m waiting again for them to call me back.

Update: About 10 minutes after I called the dealership, they called me back to say the car was fixed. All the repairs fell under the warranty, so I didn’t have to pay a dime. For those curious as to what was wrong:

  • The brake light switch (what they call the sensor for the ASL) was bad.
  • Additionally when they checked the car with their diagnostic software; it reported there was a problem with one of the engine coolant temperature sensors. So they replaced that as well (again this was under warranty).

Am I pleased with the customer service I received? Not especially but now that we have the car back (and particularly since they didn’t charge us for any of the parts/labor); I’m not quite as upset about it as I had been. Would I buy another VW from this dealer? It’s a bit too early to say. Their sales and finance departments are great, but the so-so treatment from the service department makes me feel hesistant to say yes.

Trying to lose my business?

Back in April, we bought a new car from Carousel Motors. And until yesterday, it’s been great. I let me explain…

Yesterday, I went home for my lunch hour. When my time was up, I went down to the car to get back to work. The car unlocked and started up without any problems. What was a problem is the ASL light turned on and stayed on. Normally, this light turns off once you press down on the brake pedal. It’s there to prevent you from shifting into gear without having the brake pressed to avoid accidents. Except now, my foot was on the brake and I was still stuck in park. I fiddled around with it for a bit, but couldn’t get aything to happen1. I rushed back inside, called by boss and worked the rest of the from home via the corporate VPN.

After work, I called the dealership but found out the service department closed an hour before I called. I talked to the salesman who sold us the car and he suggested calling the VW roadside assistance 800# to have them tow the car out. I called them up, waiting on hold for several minutes and then got to talk to *mumble, mumble #1*. He had me go out ot my car and try several things to get the car out of park. I was just nearing the end of his instructions when the battery in my phone died. *grumpf*

I tromped back up into the apartment and called back on a wired phone. Again I had to wait several minutes and then I got to talk to *mumble, mumble #2*. I explained what was wrong and what I’d done so far. He gave me the complete instructions and I wrote them down. Then I set down my phone and ran outside to try them. Success! I could now get my car out of park! Before I ran back inside to relate my success, I turned off the car and tried starting/shifting normally. No luck, that was still screwy. I went back inside, picked up the phone and… And nothing, all I got was dead air. *double grumf*

I called the roadside assistance a third time and once again had to wait several minutes for the privilege of talking to *unidentified pissy man*. This guy never gave me his name. I told him everything that I’d been through and the resuylts of their procedure for getting the car out of park. I asked if I was supposed to be ok now, or if I still needed to get it to the dealership? He grumpily answered that “of course I needed to get it to the dealership.” All this around, though not entirely their fault, was not exactly making my evening any better.

Today, I called the dealership and their receptionist was waaaaaaay to gorram happy for 7:45 AM. Fortunately, she quickly transfered me to their service department. And they answered the phone with a “Good Afternoon”. While time is relative and there was a period in my youth where I always used “Good Morning” as a greeting that was high school for crying out loud. Still, she could have just been tired by the early hour of the day, so I didn’t go off on her. I explained my problem and that the roadside assistance people had given me a procedure to get the car out of park. She said since I could technically drive it; their first opening to have somebody look at the car is next Monday. I made the appointment, but it left me feeling very disappointed. I think if this is the average level of customer service I get from them then when we replace our other car, it’s not going to be another Volkswagen. As much as I like driving the car and as good as their sales department is; if the rest of their team is lacking in customer service then it’s not worth it.

Or I could just be grumpy from having to handle all this so flippin’ early in the morning.

1 Actually, that’s not entirely accurate. All I did appeared to make things worse. After my fiddling with it, the EPC light came on. Though after following the instructions from roadside assistance that light went back out.

Real Life Recap

I’ve not been posting anything for a while because… Well, I just have not felt like it which is not to say I haven’t had anything to talk about. Today, I decided to update the world at large about what I have been upto in my little slice of it.

  • We survived the tornados and hail that hit our area a week ago. Our apartment and cars were not even get damaged by the storm. Below are a few links to some of the stores online about what happened.
  • Last weekend, we replaced Ariesna‘s car (1992 Ford Escort, aka Ghost) with a 2002 Volkswagen Golf (aka Grace, aka Gracie). The really odd part about getting the new car? Even though it’s a replacement for Ghost; Ariesna has been letting me drive it the most. Apparently, this is at least partly due to the amount door dings her old car suffered through in her office’s parking lot but it still seems strange to me. Then today, the dealership called me back asking me to come in and sign a new finance contract on the car. Why? Because they found me another offer which would drop the interest rate by 1.25 points! Now that’s what I call service. So a big thanks goes out to Carousel Motors for the excellent service.
  • Last weekend, Ariesna and I looked at a house. But it was too expensive for the amount of work required to make it a home we’d want to live (namely a musty basement and some bad remodeling in the family room, dining room and kitchen). We showed up about 15 minutes early for the showing and the realtor showed up just short of 15 minutes late. He did eventually call to let us know he was running late… 5 minutes after he was supposed to be there. I was initially a bit underwhelmed by the guy. But when he finally got there and let us into the house; he let us do our own looking around without trying to pressure us and listened to the comments we had about the house to get a better idea of what we were interested in.

Why can’t this happen here?

Mistake Leads to 29-Cent Gas Price
Mon Oct 10, 7:37 AM ET

LINCOLN, Neb. – One gas station manager’s mistake paid off for Lincoln drivers who were in the right place at the right time Friday.

For 30 to 45 minutes, three of the Kabredlo’s Convenience Store’s four pumps sold premium unleaded gas for 29 cents a gallon.

Taken from this article Yahoo! News.

Just a quick note to my local fuel peddlers; my car’s gas gauge is sitting on “E” but the low fuel warning light hasn’t come on yet. So if you want to do this as a stunt; now would be an excellent time to do it! đŸ˜€

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